Getting help & support

Fastest: the live chat#

Click the chat bubble on salieno.com — our assistant answers most questions instantly and brings in a human when needed.

Open a ticket#

Email [email protected] or use the contact form. You'll get a ticket you can follow in Account → Support, and replies come by email too.

What to include#

To get you unblocked faster, include:

• What you were doing and what happened
• Any error message (copy the exact text)
• Relevant logs (e.g. /var/log/salieno/install.log)
• A screenshot if it's a UI issue

Check status first#

If something looks down, check the status page — we post incidents and maintenance there.